Refund policy

Returns and exchanges are accepted within 10 days of purchase date, although we reserve the right to make exceptions on a case-by-case basis. Merchandise must be in original packaging, unopened, unused, and accompanied by the original Osswald sales receipt. Returns can be made in-store or shipped back to Osswald; for the latter, please contact josie@osswaldnyc.com for a complimentary UPS return label.